Well, now I feel all smart for always picking the first delivery slot of the day.

They were supposed to deliver last night between 8-10 pm. At 10:15
we got an automated phone message saying they were running “an hour
late.” I called customer service and they offered to redeliver
between 8-10 the next day. I said are you sure it’s only an hour
late, because I’m annoyed but I’ll stay up and wait, but if it’s
really 2 hours, no way. They said it will definitely be there by
11. I got them to waive the delivery fee and said I’ll wait up.

Skip the part where DH yells at me because *he’s* too tired for this
stuff and doesn’t want to be awakened by the doorbell at 11 and I
should have had them redeliver tomorrow.

I wait up and at 11:15 they’re not here. I call and yell at them
for a while. Customer service says they’re running another 1/2 hour
late. I say what can you do for me and she offers me a store
credit. I say I’ll take that and redelivery tomorrow between 8-10.
She says, you can’t get redelivery tomorrow. Why? Because now it’s
after 11 pm and they can’t schedule deliveries for tomorrow this
late!

Now it’s 11:56 and I’m deep into convo with supervisor. They have
offered me delivery on Wednesday, $30 in credits, waiving the re-
stocking fee and a free deliver. I say, that is all fine, but if
the truck is around the corner, I’ll just take it now since I’m
still freaking awake. The supervisor calls to loccate the truck and
the truck is back at the warehouse! He says truckdriver claims he
tried to phone me at 11:45 and there was no answer (this because I
was on the phone with Customer service) and therefore they figured I
didn’t want delivery. I point out that there is such a thing as a
doorbell which is what delivery people generally use to get the
attention of someone in a home, and somehow FD has managed to use
that the previous 50 times I’ve ordered. Customer Service manager
has no explanation. I also point out that unless they have Harry
Potter’s broom, there is no way they were at my door in Greenwich
Village calling me 15 minutes ago and have already arrived back in
the warehouse in Queens. Customer Service is audibly embarrassed
because it’s obvious the delivery person was nowhere near my
apartment, throws in another $15 in credits.

And then three days later someone else said, “I just thought I would post that it’s midnight, and my FreshDirect delivery scheduled for between 8-10 JUST arrived.”

I should mention, I LIVE in Long Island City and their claim was that the driver was “lost.” If I can see your offensively bright sign out my living room window, I shouldn’t have to give you driving directions to my apartment!.